Frequently Asked Questions

Sales Questions

What are your windows made out of?

Ponderosa pine is the Marvin standard. They’re also offered in mahogany, douglas fir, clear vertical grain fir, cherry, and oak. Every option is available with an aluminum-clad, maintenance-free exterior. All Milgard windows are vinyl or fiberglass.

What are double-hung windows?

Double hung windows open both from the top and the bottom. These are often referred to as sash windows. Right now, double-hung windows are very popular as they offer sophistication as well as practicality.

What are casements?

Similar to a very small door, casements push or crank out. You often see these types of windows in fine hotels and other places where fully opened windows are not necessary.

Are sliders a new concept?

No. Sliders have been around since the 1960’s. Sliders open horizontally with only one sash of the window moving.

How is Marvin better than Pella or Jeld-Wen?

Marvin started out as a replacement window company. Today they manufacture “made to order” windows in addition to an amazing selection of sizes, shapes, species, and traditional designs. 

What Marvin clad colors can I get?

We carry 19 beautiful colors.

Can you help me achieve the bars/divided lites look on my windows?

Certainly. The modern version of what was built 50 to 100 years ago is a great look that never goes out of style. Bars come 5/8” 7/8” and 1 1/8” wide.

What’s a spacer bar?

A spacer bar separates the two pieces of glass on a double paned unit.

What hardware finishes are available from Marvin?

While satin taupe is the standard, white and bronze are available for a modest price. In addition, brass, antique brass, oil rubbed bronze, satin nickel, and chrome are also available.

What’s a sash lift?

The lift can be as simple as a handhold area on the window used to open and close the sash. A more pleasing piece of hardware, picked to match your interior décor, can often be added to a window.  

Can I get new trim around my window to change the look of my room/house?

Yes. At Classic Sash, we’re experts at making your windows an integral and vibrant part of you interior and exterior space.

Do you provide the hardware for my new entry door? Do you install doggie doors?

Yes to both questions. We can provide the hardware. And we are dog people, so doggie doors are no problem as well.

Do the windows come with screens?

Certainly. There are many options we can offer in order to meet your needs. 

Can you put a door to my backyard where there is a window now?

Yes. At Classic Sash, we do remodels of that kind all the time. In fact, you can see some before and after pictures of our work.

Do you sell garage doors?

We’re sorry. We do not sell or install garage doors. Just as with your doors and windows, it is important to have your garage door professionally installed.

Do you sell skylights?

No. We do not currently offer installation or sales of skylights.

Process Questions

Are your installations lead safe?

Yes. We meet all lead-safe requirements.

How fast do you work?

Depending on the time of year, a project can take anywhere from 8 to 12 weeks from design to completion. After the initial meeting and design phase, you will hear from us when your windows or doors are complete and ready to be installed. We will then call you 1 to 2 weeks prior to installation to schedule a time that is convenient for you.

Do I have to be home when you are installing my windows?

No. Our people know what they are doing and understand that your privacy and security are a top priority.

Do you install when it’s raining?

As this is the Northwest, we work all year long.

Can you paint or stain my windows?

Although we don’t paint or stain your windows, we can facilitate that job with an outside contractor.

Is it better to paint windows before they are installed?

During the spring and summer months, windows can be painted on site. However, it’s best to paint before installation during the winter. One thing to remember is this: it’s never a good idea to put in an unfinished window or door during the winter – even if it’s primed.  Finishing will ensure a long life.

How do I operate my windows?

Depending on the type of window, there can be several options. Some use latches, others slides. And all use a type of lift mechanism.

Can you repair dry rot?

Yes. We sometimes encounter dry rot here in the Northwest. And when we do, we take care of it at a minimal cost. We will work with you to determine the best way to tackle the dry rot, where it can fit into the budget, and how fast we can get it repaired.

Do you haul away my old doors and windows? Can I keep them?

We do recycle old doors and windows when possible. And yes, you can certainly keep the old models.

Do you take credit cards?

Yes. We accept Visa, Mastercard, Discover, and American Express.